Office Customer Registration

Read and confirm acceptance of the following Terms of Use

  • Type of customer
  • Agreement
  • Registration Form
  • Complete Registration

Swire Coca-Cola Limited T/A Swire Coca-Cola HK

Terms of Use for Website

1. Terms of Use
  1.1 Please read these Terms & Conditions carefully as they apply to your use of (Site). By using this Site you agree to be bound by these Terms and Conditions.
  1.2 We technically operate the Site. However, we exercise no editorial control over some of the Content on the Site and in some cases other persons provide the Content on the Site or operate parts of the Site or other Internet sites you may view or access through the Site (Third Party Providers).
  1.3 We may revise these Terms & Conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
2. Registration
  2.1 You may be required to register with us in order to access certain parts of the Site (Sub-Portals). Where you are required to register:
    2.1.1 you must provide us with accurate, complete and updated registration information;
    2.1.2 you must safeguard any user name and password which we provide to you; and
    2.1.3 you authorise us to assume that any person using the Site with your user name and password is either you or is authorised to act for you.
  2.2 You acknowledge that your use of some Sub-Portals may be governed by additional Terms & Conditions. Where this is the case, you will be notified accordingly, and those additional Terms and Conditions:
    2.2.1 will apply to your use of such Sub-Portals in addition to these Terms & Conditions; and
    2.2.2 will prevail over these Terms & Conditions to the extent of any inconsistency.
3. Services
  3.1 You acknowledge that we may, in our sole discretion and with or without notice,
    3.1.1 vary the Site or any part of the Site (including any Sub-Portals for which you are required to register); and
    3.1.2 modify or discontinue this Site, any part of the Site and the services available on it.
4. Site Content
  4.1 “TASTE THE FEELING” “Coca-Cola”, 「可口可樂」, “Coke”, “Coke light”, “Coca-Cola light”, 「健怡可口可樂」, “Coca-Cola zero”, 「零系可口可樂」, “ZERO”, 「加系可口可樂」, “Coca-Cola Plus”, “Sprite”,「雪碧」 , “Sprite Plus” , 「加系雪碧」, “Fanta”, 「芬達」, “Bonaqua”,「飛雪」, “Minute Maid”, 「果粒橙」, “Hi-C”, 「陽光」, “Qoo”, “クー”,「酷兒」, the Qoo Character,「水動樂」, “Aquarius”, 「維加」,「零系水動樂」, “Aquarius Zero”, the Aquarius Zero device, “Toreta!”, 「多樂他!」, 「新細代水機」, the Mini Dispenser Device, “PlantBottle” , 「加水站」the Plant Bottle Device, 「植物樽」, 「淳。茶舍」,「雲抺」,“わんむつ”, 「一茶一味道」, 「消茶」,「極尚」, the Pinwheel Design, the Twist and Arrow Bottle Design, the Water Droplet and Wave Design, the Leaves and Bottle Design, the Twist Bottle with Plant Design, the Contour Bottle, the Contour Glass, are trademarks of The Coca-Cola Company.“HealthWorks”, 「健康工房」and the HealthWorks Logo are registered trademarks of The Coca-Cola Company for ready-to-drink beverages.“Schweppes”, 「玉泉」, “Schweppes zero”, the Schweppes 1783 Pleasure of Mixing Device, the “Schweppes” +C with Lemon Device and the Fountain Design are registered trademarks of European Refreshments.“FUZE TEA”, and 「飛想」are registered trademarks of DP Beverages Limited.“Glaceau”, “Glaceau vitaminwater”, bottle and label designs are trademarks of Energy Brand Inc.“NESCAFE”, “NESTEA” and 「雀巢茶品」are registered trademarks of Société des Produits Nestlé S.A
  4.2 We maintain this Site for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes, including the text, images, audio and video, without Swire Coca-Cola HK’s written permission.
  4.3 The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of The Coca-Cola Company and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of The Coca-Cola Company or such third party that may own the Trademarks displayed on the Site. Your use of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms & Conditions, is strictly prohibited. You are also advised that The Coca-Cola Company will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
  4.4 Unless you are expressly authorised by law you must not yourself participate in, or permit any other person, to:
    4.4.1 sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent; or
    4.4.2 use any Content on any other Website or in a networked computer environment for any purpose; or
    4.4.3 reverse engineer any Content consisting of downloadable software; or
    4.4.4 otherwise infringe the Intellectual Property Rights of any person in using the Site or any Content.
  4.5 Nothing you do on or in relation to the Site will transfer any Intellectual Property Rights to you or license you to exercise any Intellectual Property Rights unless this is expressly stated.
5. Your Use of the Site
  5.1 You must not:
    5.1.1 disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site;
    5.1.2 violate any Applicable Law relating to your use of the Site; or
    5.1.3 collect or store personal data about other users of the Site.
6. Third Party Providers
  6.1 You acknowledge that:
    6.1.1 parts of the Site, and parts of the Content, are provided or maintained by Third Party Providers and not by us.
    6.1.2 Your correspondence or dealings with any Third Party Provider are solely between you and that Third Party Provider, and you agree that we will not be liable or responsible for any loss or damage of any sort incurred as the result of such dealings.
7. Links and Advertisements
  7.1 We have not reviewed all of the sites linked to this Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this Site (including without limitation sites linked through advertisements or through any search engines).
  7.2 Some links which appear on the Site are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk.
  7.3 Your correspondence or dealings with, or participation in promotions of, advertisers on the Site are solely between you and such advertisers.
  7.4 We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site.
8. Personal Data and Cookies
  8.1 In using the Site you may give us “personal data” as defined in the Personal Data Privacy Ordinance (Personal Data (Privacy) Ordinance). You have certain rights in this personal data. By using this Site you grant us the consent to use your personal data in accordance with our Privacy Policy Statement.
  8.2 We use third-party advertising companies to serve ads on our Website and other websites. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.
  8.3 During your use of the Site, we may issue to and request from your computer blocks of data known as “cookies”. You must not alter any cookies sent to your computer from the Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Site.
9. The Use of the Site Is at Your Risk
  9.1 You use the Site at your risk. You must evaluate, and bear all risks associated with, the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content. All information provided on or via the Site is for information purposes only. You should seek your own independent advice with respect to any Content.
  9.2 We endeavor to provide a convenient and functional Site, but we do not guarantee that the Content will be error free or that the Site or the server that operates it is free of viruses or other harmful components.
  9.3 Although we will use reasonable endeavors to maintain the Content, we do not undertake to provide support or maintenance services for the Content.
  9.4 If your use of the Site results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs.
  9.5 Without limiting the above provisions, everything on the Site is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.
  9.6 If a jurisdiction does not allow the exclusion of implied warranties in accordance with paragraph 9.5 but allows limitations of a certain maximum extent then we limit our warranties to that extent.
10. Limitation of Liability
  10.1 We will accept no liability whatsoever for any direct, incidental, consequential or indirect damages, loss or corruption of data, profits, goodwill, bargain, opportunity, anticipated savings or any other loss resulting from your access to, reliance on, use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
  10.2 if a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph (10.1) but allows a limitation of a certain maximum extent then our liability is limited to that extent.
11. Cancellation
  11.1 Where you are required to register with us, you may cancel such registration at any time by notifying us in writing at: Swire Coca-Cola Limited T/A Swire Coca-Cola HK, At-Work and Home Department, 17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin, New Territories, Hong Kong.
  11.2 We may cancel your registration if you do not visit the Site for an extended period of time, or if we reasonably believe that you have violated any Applicable Laws, acted inconsistently with the letter or spirit of these Terms of Use, or have violated our rights or those of another party.
  11.3 The provisions of these Terms & Conditions entitled “Use of the Site is at Your Risk”, “Limitation of Liability,” and “General Provisions” will survive cancellation of your registration or termination of these Term of Use.
12 Notices
  12.1 We will give you any necessary notices by posting them on the Site. You agree:
    12.1.1 to check the Site for notices; and
    12.1.2 that you will be considered to have received a notice when it is made available to you by posting on the Site.
13. General Provisions
  13.1 If any part of these Terms of Use is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
  13.2 These Terms of Use will be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
  13.3 You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Site or the Content or your breach of these Terms of Use.
  13.4 The English version of these Terms & Conditions shall prevail over any Chinese version, which is provided for information purposes only.
14. Definitions
  14.1 Applicable Law in relation to any person, action or thing means the following in relation to that person, action or thing:
    14.1.1 any law, rule or regulation of any country (or political sub-division of a country);
    14.1.2 any obligation under any license in any country (or political sub-division of a country); and
    14.1.3 any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).
  14.2 Content includes things that you may see, read, hear, download or access on or via the Site (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).
  14.3 Hong Kong means the Hong Kong Special Administrative Region of the People’s Republic of China.
  14.4 We or us means Swire Coca-Cola Limited T/A Swire Coca-Cola HK.

Terms and Conditions for Purchase of Goods

It is hereby agreed by and between the Customer and Swire Coca-Cola Limited T/A Swire Coca-Cola HK (“Swire Coca-Cola HK “) as follows:
1. Title
  1.1 The Customer expressly agrees that the title to the goods shall remain vested in us until we has received full payment of the purchase price and other charges under this Agreement.
  1.2 As long as the title to the goods remains with us, the Customer shall take all appropriate steps to notify third parties of our title to the goods.
2. Delivery
  2.1 Swire Coca-Cola HK shall provide delivery of the goods to all delivery addresses in Hong Kong Island, Kowloon and New Territories on the terms set out in “Terms and Conditions for Purchase of Goods”.
  2.2 Delivery charges shall be levied to each invoice if the order is below the minimum ordering quantity, or if we agree to deliver to a delivery address which is inaccessible by elevator or is located in a remote area (in the opinion of Swire Coca-Cola HK) ,or if the delivery address is inaccessible by truck. Further details of our delivery charges and delivery terms and conditions, including minimum ordering quantity for free delivery, are set out in our Customer Service Policy.
  2.3 Any time or date of delivery named by us is an estimate only, and we shall not be liable for the consequences of any delay whatsoever.
  2.4 The goods do not include the provision of consumables unless otherwise specified.
  2.5 Should the Customer requests the delivery of goods to be carried out outside our normal office hours, we shall be entitled to charge the Customer overtime charges.
  2.6 Delivery may be delayed if a typhoon signal No. 8 is hoisted or a black rain storm warning is in force.
  2.7 The Customer shall be responsible for the risk of any loss or damage to the goods from the moment the goods are delivered to the designated place of delivery.
  2.8 The Customer shall inspect the goods immediately on arrival at the place of delivery or as soon as possible afterwards and shall within seven days from date of delivery give notice in writing to us of any matter or thing by reason whereof it alleges that the goods are not in accordance with this Agreement or have been damaged during delivery. If the Customer shall fail to give such notice the goods shall be deemed to be in all respects in accordance with this Agreement and the Customer shall be bound to accept and pay for the same accordingly.
  2.9 When you place an order you are making an offer to the merchandise you have specified at the price stated for those merchandise. You can no longer cancel the order 2 working days before delivery date.
  2.10 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:a. details of what you have ordered,b. details of the price charged,c. information about the progress of your order, andd. estimated delivery information.
  2.11 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:a. no sufficient stock to deliver the merchandise you have ordered;b. no delivery can be arranged for your area; orc. one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
3. Warranty
  3.1 We expressly disclaim all warranties except for those implied by law.
4. Limitation of Liability
  4.1 To the extent permissible by law, our entire liability and responsibility by reason of any breach of implied warranty or failure or delay of the goods, whether such failure or delay shall arise from accident, defect in the goods, omission, default, negligence or other acts of our employee(s) or from any other cause, shall be limited to the cost of replacing or repairing the goods.
  4.2 Except as provided for in clause 4.1, and to the extent permissible by law, we shall not be subject to any liability or responsibility for any cost, claim, damage or loss to the Customer or to any person, body of persons or corporation resulting from any reason and cause whatsoever under this Agreement.
  4.3 In no event shall we be liable in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss (whether direct or indirect) of revenue, loss of profits or any consequential loss whatsoever under this Agreement.
5. Applicable Law
  5.1 This Agreement shall be construed in accordance with the laws of Hong Kong and the Parties shall submit to the non-exclusive jurisdiction of the courts of Hong Kong in the event of dispute.
6. Force Majeure
  6.1 We shall not be liable for any loss or damage resulting from delay or failure to perform this Agreement either in whole or in part where such delay or failure shall be due to causes beyond our reasonable control, or which is not occasioned by our fault or negligence, including, but not limited to, war, the threat of imminent war, riots or other acts of civil disobedience, insurrection, acts of God, restraints imposed by government or any other supranational legal authority or industrial or trade disputes, fires, explosions, storms, floods, lightning, earthquakes, epidemics, pandemics and other natural calamities.
7. Notices
  7.1 Any notice to be given by us to the Customer may be delivered either personally, electronically, by post or facsimile to any address as notified by the Customer. Any such notice shall be deemed to have been received and given at the time when in the ordinary course of transmission it should have been delivered at the address to which it was sent.
8. Entire Understanding
  8.1 This Agreement embodies the entire understanding between the Parties relating to the goods and there are no promises, terms, conditions or obligations, oral or written, expressed or implied, other than those contained herein.
  8.2 No amendment or variation of any provision herein shall be effective unless it is in writing and signed by a duly authorised representative of Swire Coca-Cola HK.
9. Non-Waiver
  9.1 No failure or delay on the part of the Parties hereto to exercise any right, power or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise by either Party of any right, power or remedy. The rights, powers and remedies provided herein are cumulative and are not exclusive of any rights, powers or remedies by law.
10. Severability
  10.1 If any provision of this Agreement shall be construed to be illegal or invalid, they shall not affect the legality, validity and enforceability of the other provisions of this Agreement. The illegal or invalid provision shall be deleted from this Agreement and no longer incorporated herein but all other provisions of this Agreement shall remain in full force and effect.
11. General
  11.1 The English version of these Terms and Conditions shall prevail over any Chinese version, which is provided for information purposes only.
  11.2 We reserve the right to change these Terms and Conditions at any time.

Customer Service Policy

Payment Method
1. Packaged Product e-coupon, Carboy e-coupon & Mini-Carboy e-coupon


  • e-coupons balance quantity are captured in our centralized computer system.
  • e-coupon balance can be checked via the following ways:

visit; or e-coupon opening balance and transaction will be shown on delivery note; or call our customer service hotline 22103311

  • Ordered e-coupons will be delivered with the next delivery.
  • Each 11.3L/ 18.9L “Bonaqua”/ “Sensation” Carboy e-coupon can be used for ordering 1 bottle of 11.3L/18.9L “Bonaqua”/ “Sensation” Carboy.
  • Each Mini-Carboy e-coupon can be used for ordering 1 case (4 bottles) of 4.8L “Bonaqua” Mini-Carboy.
  • e-coupons are non-refundable, cannot be exchanged for cash or used in conjunction with other offers.
  • Expired e-coupons will not be accepted or re-issued, and will be deducted automatically from the e-coupon balance.
  • e-coupons are not transferable between office and household channels irrespective of the same customer name registration
  • e-coupons cannot be transferred to different users
  • e-coupons are used on a first-in-first-out basis.
  • E-coupon balance will be updated daily on Updated transactions will be reflected on the website the next day after delivery is made.
  • “Bonaqua”/ “Sensation” Carboy & Mini-Carboy e-coupons expire in 2 years starting from the date of issue; Packaged Product e-coupons expire in 1 year.
2. Credit Card (Visa /Master card)
  • Customers must submit credit card and personal information after you have selected credit card payment during the order checkout.
  • The order needs to be made at least 2 working days before target delivery date.
  • Each transaction value must be no less than HK$200.
  • An order cannot be cancelled or changed once the online order is confirmed.
Delivery Service

Minimum order quantity for “Bonaqua” / “Sensation” Carboy per delivery

  • 3 bottles of “Bonaqua” / “Sensation” 18.9L Carboy or
  • 3 bottles of “Bonaqua” 11.3L Carboy or
  • 3 cases (12 bottles) of 4.8L “Bonaqua” Mini-Carboy

Minimum order quantity for Packaged Product per delivery

  • Packaged Product order that is worth HK$200 or more

Free delivery service is only applicable to Hong Kong Island, Kowloon and New Territories and those buildings that are directly accessible by elevator. Free delivery service is not available for customers residing on Outlying Islands, remote locations and inaccessible areas. Special delivery charge shall be levied if we agree to deliver to remote locations. Surcharge to be quoted for each invoice. The company reserves the right to decide whether special delivery service could be arranged.

All sold items are non-returnable except items that are damaged during delivery. Customers can contact us within 7 working days to arrange product exchange.E-coupons are non-refundable if customer is relocated to remote locations or inaccessible areas or buildings or floors not directly accessible by elevator.Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.Delivery service is only available in Hong Kong. There is no overseas delivery.You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage. We cannot accept responsibility for goods left unattended at the customer’s request.Swire Coca-Cola HK reserves the right to request proof of new address in case of address change. We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
“Bonaqua” / “Sensation” Carboy plastic crate deposit is HK$80 per crate. “Bonaqua” / “Sensation” Carboy bottle deposit is HK$50 per bottle, applicable to 11.3L or 18.9L Carboy bottles only. Deposit for each returnable bottle and plastic crate is HK$1 and HK$6 respectively. Total deposit for the full case (24 bottles and a plastic crate) is therefore HK$30. Bottle deposit must be settled by (i) Cash On Delivery, or (ii) a crossed cheque made payable to “Swire Coca-Cola HK”. Deposit is refundable upon return of empty bottles to Swire Coca-Cola HK. No bottle deposit is required for “Bonaqua” Mini-Carboy
Service Plan
All Sanitation Programs and Service Plans will be effective from the date of order confirmation and will be valid for 1 year.
The Basic Protection Plan and Platinum Protection Plan cover repair and maintenance service (including parts and labour) only for mechanical and electrical defects arising from the normal usage of the product. They are not applicable to any damage due to normal wear and tear, accident, improper maintenance, misuse, unauthorized modification, improper voltage input, unauthorized repair or repair in any way by persons other than our technicians, or the use of other carboy products.
Swire Coca-Cola HK will not be liable for any direct, indirect, incidental, consequential damage/loss resulted from the usage of the product.
Swire Coca-Cola HK reserves the right to change the above Terms and Conditions without prior notice to customers.
Pictures are for reference only, please refer to actual products.Swire Coca-Cola HK reserves the right to change any Terms and Conditions stipulated on this site.If the Customer incurs an overdue balance, Swire Coca-Cola HK reserves the right to stop supplying products, terminate the sales agreement, and withhold any sum held by the company to offset the overdue balance.All prices are subject to change and are determined by delivery date and payment method.

Swire Coca-Cola Limited T/A Swire Coca-Cola HK



Swire Coca-Cola Limited T/A Swire Coca-Cola HK
Personal Data (Privacy) Ordinance – Privacy Policy Statement (“Statement”)

  1. General

1.1.    This Statement applies to all users of the website of: which is operated by Swire Coca-Cola Limited T/A Swire Coca-Cola HK (“SCCHK”, “we” or “us”).

1.2.    Data protection is of a particularly high priority for the management of the SCCHK. The use of the Internet pages of SCCHK is possible without any indication of Personal Data (as defined below); however, if a Data Subject (as defined below) wants to use some specific services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the Data Subject.

1.3.    SCCHK pledges to meet and comply with the obligations and requirements under the Hong Kong SAR Personal Data (Privacy) Ordinance – Cap.486 (“Ordinance”). SCCHK committed itself to protect and keep in strictly confidential in related to any personal data it collected.

1.4.    As the Data User (as defined below), SCCHK has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

1.5.    This Statement is very important and should be read thoroughly in order to understand the privacy policies of SCCHK in respect of any Personal Data it collects from you, as a Data Subject.

1.6.    By accessing and using this SCCHK’s website and any of its ages, you are agreeing to the terms and conditions set out on this Statement.

1.7.    SCCHK may revise this Statement from time to time as necessary without any prior notice. Any revised Statement will be published on this website. When there is any inconsistency between the English and Chinese version of this Statement, the English version shall be used as the official Statement.

  1. Declaration

We shall fully comply with the obligations and requirements of the Ordinance. Our officers, management, and members of staff shall, at all times, respect the confidentiality of and endeavor to keep safe any and all personal data collected and/or stored and/or transmitted and/or used by, for, or on behalf of us.

We shall endeavor to ensure all collection and/or storage and/or transmission and/or usage of personal data by us shall be done in accordance with the obligations and requirements of the Ordinance. Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.

Where an individual legitimately requests access to and/or correction of personal data relating to the individual, held by us, then we shall provide and/or correct that data in accordance with the timeline and manner stipulated in the Ordinance.

  1. Definitions

Our data protection declaration should be legible and understandable for the general public, as well as our consumers; customers and business partners. To ensure this, we would like to first explain the terminologies we used. In this privacy policy statement we use the following terms:

  • Personal Data

o    Personal data means any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natura erson is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  •  Data Subject

o    Data Subject is any identified or identifiable natural person, whose personal data is being collected, held or processed.

  •  Data User

o    A Data User is defined as a person who makes use of personal data for a certain purpose. When carrying out their work, a data user must abide by the Ordinance, and make sure that the data used is:

o    Accurate and up-to-date

o    Relevant and not excessive in relation to the specified purpose

o    Held and used only for the specified purpose

o    Used only with the data subjects consent and processed in line with the rights of the data subject

o    Adequate for the specified purpose

o    Protected by adequate security, e.g. Passwords

o    Only shared with countries that have appropriate data protection legislation

  •  Processing

o    Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, retrieval, use, erasure or destruction.

  •  Profiling

o    Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s personal preferences, interests, behavi r, location or movements.

  •  Data Processor

o    Data Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Data User.

  •  Consent

o    Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by whic he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

  1. Statement of Practices

4.1.    Types of Personal Data we collect

For the purpose of providing our products and services, including selling beverages and related services (including relevant online sales services and delivery service), you may be requested to provide personal data without which we may not be able to handle your request. We request typically the following kinds of personal data:

  •  Name; (as the customer identify and the contact person for receiving the products and services)
  •  Correspondence address and/or billing address (for the purpose of product delivery; sending invoices and receipts; and sending updated information in related to changes of this Statement or updates of your personal data)
  •  Service account details, including account numbers, service numbers, and/or user accounts;
  •  Payment details, including credit card and/or bank account information;
  •  Contact details, including contact name, telephone number and/or email address; or
  •  Information for the verification of identity, including identification type and identification number.

In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. It is optional whether you provide this type of data which typically includes the following:

  •  Age range;
  •  Gender;
  •  Salary range;
  •  Education and profession;
  •  Hobbies and leisure activities;
  •  Family and household demographics;
  •  Other related products and services subscribed to; and
  •  Interests

In support of the beverages sales and other services offered by us, information may be automatically collected relating to those services, so we may perform accurate reporting and administration of your service accounts. Such information typically includes types of beverages and services bought and delivery destination.

Our Website servers may also collect data relating to your use of our Website. Such data is used by us to provide aggregated, anonymous, statistical information on our Website usage, so that we may better meet the demands and expectations of visitors to our Website. This type of data typically includes the following:

  •  Browser type and version;
  •  Operating system;
  •  IP address

4.2.    Use of Cookies; Log Files and Voice Recording

If you visit any of our websites, we may use cookie files to store and track information about you and your preferences.  A cookie is a small text file that our website transfers to your computer’s or device� hard disk.  We use cookies to bett er serve you and/or maintain your information across multiple pages within or across one or more sessions.  Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. However, if you disabled cookies or refuse to accept a request to place a cookie, certain functionalities on our websites may not be available.

Cookies contain information about you and your preferences. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.

Only the information that you provide, or the choices you make while visiting our website, can be stored in a cookie.  For example, our site cannot determine your email name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

We may also collect information regarding your IP address, browser type, domain name and access time. These information is used for our own research purposes.  As it is not linked to any persona information, it is separate from your Personal Data.  In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.

We may use third-party advertising companies to help us serve ads on our Website and other websites. We may provide to these companies information (not include your name, address, email address or telephone number) about your visits to our Website and other websites in order to measure advertising effectiveness and to enable us to provide advertisements about goods and services of interest to you according to the interest preferences you selected.

Under certain circumstances, telephone calls made to our order and/or service hotlines and/or inquiry telephone conversation may be recorded for the purposes of quality control, appraisal, as well as staff management and development. At all times, every care is taken to protect such recordings from inadvertent and/or unauthorized access. Please rest assured that you will be informed before we start the recording.

4.3.    Purposes for which your Personal Data may be used

  •  We may use your personal data for one or more of the following purposes:
  •  Offering, selling and distributing beverages and related products and services, including drinking water and other beverages, beverages dispensers and accessories, maintenance, repair, after-sales services, replacement and sanitation services, as well as delivery and online sales services;
  •  Processing and implementing your purchase orders and related payment instructions;
  •  Opening, maintenance and administration of your service accounts and records;
  •  Calculating and collecting or paying any amounts owing by or to you;
  •  Communicating with you including handling your requests and enquiries;
  •  Facilitating us in providing and enhancing our products and services, including designing and providing products and services that may better meet your personal preferences and interests;
  •  Making disclosure according to the requirements of any law, regulations, court orders, codes of conduct or guidelines applicable to any member of the Group (defined in section 4.6.1 below);
  •  Marketing and promoting products, services and other subjects (please see further details in section 4.8 below); and
  •  Purposes relating to any of the above.

4.4.    Accuracy of Personal Data

Where practicable, we will validate the data provided to us using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. We may validate the data provided against existing data we held. We may also request to see original documentation before we use the relevant personal data, such as proof of address.

Please refer to section 4.10 below for details on your rights and how you can access and correct any personal data relating to you that we may hold.

4.5.    Retention of Personal Data

We have put in place an internal data retention and erasure policy. According to that policy:

4.5.1.   Personal data will only be retained for as long as is necessary to fulfill the original or directly related purpose for which it was collected, unless we are required to retain the personal data to satisfy any applicable legal or contractual obligations; and

4.5.2.   Erasure of personal data from our records will be done in accordance with specified timelines and procedures having regard to the applicable requirements under the Ordinance.

4.6.    Disclosure of Your Personal Data

Your personal data we hold will be kept confidential but we may provide or disclose it to the following persons (whether within or outside Hong Kong) except that we will not provide your personal data to another person for it to use in direct marketing:

4.6.1.   Any subsidiaries, holding companies, associated companies, affiliates of, companies controlled by, or under common control with us (collectively, the “Group”);

4.6.2.   Any person who is acting for or on our behalf, or jointly with us, in respect of the purpose or a directly related purpose for which the data was collected;

4.6.3.   Any person who is under a duty of confidentiality to us or has undertaken to keep the data confidential, provided that such person has a legitimate right or reason to access the data;

4.6.4.   Any financial institutions, charge or credit card issuing companies, credit information or reference agencies, or debt collection agencies engaged by you or us in relation to opening and maintaining service accounts with us and payment arrangements; and

4.6.5.   Any person to whom we are required or expected to make disclosure according to the requirements of any law, regulations, court orders, codes of conduct or guidelines applicable to any member of the Group (for example, if we are served with a court order demanding certain customer information then we would disclose the relevant information to the duly appointed officer of the court or such other persons specified in the court order).

4.7.    Transfer of Personal Data Outside of Hong Kong

At times, it may be necessary and/or useful for us to transfer certain personal data to places outside of Hong Kong in order to carry out the purposes, or directly related purposes, for which the personal data was collected. Where such a transfer is performed, it will be done in compliance with the applicable requirements of the Ordinance and it only be shared with countries that have appropriate data protection legislation.

4.8.    Use of Personal Data in Direct Marketing

We are allowed to use your personal data in direct marketing only if we obtained your consent or you do not object. In connection with direct marketing, we intended:

4.8.1.  To use your name, contact details including but not limited to telephone number, delivery and email address, customer profiling information, products and services portfolio information and transaction pattern and behavior collected, compiled, generated or held by us from time to time; and

4.8.2.  To market and promote the following classes of products, services and subjects which may be offered by us or any of the Group members or our joint promotion partners:
(a) Beverages and related products and services, including drinking water and other beverages, beverages dispensers and accessories, maintenance, repair, after-sales, replacement and sanitation services, and delivery and online sales services; and
(b) Products and services offered by our Group members or joint promotion partners may include pantry items and related services.

If you do NOT want your personal data be used for direct marketing, please tick (✓) the box of the opt-out form to exercise your opt-out right. You may also write to our Data Protection Officer at the address below to opt out from direct marketing at any time. Please quote your outlet number which is printed on our invoices.

17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin N.T. Hong Kong
Swire Coca-Cola HK,

Attention: At-Work and Home Department

4.9.    Security of Personal Data

In order to ensure the correct use and to maintain the accuracy of the Personal Data collected from you, as well as preventing unauthorized or accidental access, processing, erasure or other use of the Personal Data, we have implemented various internal policies (including physical, electronic and management measures) to safeguard and secure the Personal Data we collect.

Physical records containing personal data is securely stored in locked areas and/or containers when not in use. Computer data is stored on computer systems and storage media to which access is strictly controlled and/or are located within restricted areas.

Access to records and data without appropriate management authorization is strictly prohibited. Authorization is granted only on a “need to know” basis that is commensurate with an individual’s responsibilities and training. Records are under the control of assigned information officers who are responsible to ensure the transfer of or access to information is legitimate and complies with the Ordinance.

Our Website adopts the Secure Socket Layer (SSL), the encryption technology for the transmission of data collected online. Our websites have firewalls in place, which should protect the Personal Data collected from you against unauthorized or accidental access.  However, co mplete confidentiality and security is not yet possible over the internet, and privacy cannot be assured in your communications to us.� You are encouraged to protect against unauthorized access to your password and credit card details.  Make sure you sign out from your account when finished in particularly when using a shared or public computer.

Our Website supports “Verified by VISA” and “MasterCard SecureCode” service.

4.10. Access to and Correction of Your Personal Data (Data Access Request)

Under the terms of the Ordinance, you have the right to:

(a) Check whether we hold any personal data relating to you and, if so, obtain a copy of such data;
(b) Request us to correct any personal data relating to you which is inaccurate for the purpose for which it is being used; and
(c) Ascertain our policies and practices in relation to personal data, which are those policies and practices set out in their entirety in this Statement.

If you wish to ascertain whether SCCHK holds your personal data, or obtain a copy of your personal data held by us, please contact our Data Protection Officer by the following methods:

Complete the Data Access Request Form1 By fax (852-2686-6957 or 852-2686-6903)
By email (
In person or by mail (Swire Coca-Cola HK, 17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin, New Territories, Hong Kong. Attention/Contact: At-Work and Home Department)

If you are under the age of 18, you may make the request through your parents or teachers.

1 Download Data Access Request Form here

Please read the terms and conditions of the Data Access Request form carefully and complete the form with truth and accurate information. We have the right to reject your data access request when

  •  you are not submitting your request using the official data access request form;
  •  insufficient information provided on the form;
  •  we are not able to validate your identify that you are the data subject of the requested personal data.

We will, upon satisfying ourselves of the authenticity and validity of the data access or correction request, comply with and respond to the request within the period set by the Ordinance.

In accordance with the terms of the Ordinance, we have the right to charge a reasonable administration and materials fee for processing any data access request.

4.11. Our Contact Details

All inquiries regarding our compliance with our obligations under the Ordinance should be made in writing to: Swire Coca-Cola HK, At-Work and Home Department, 17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin, New Territories, Hong Kong.

  1. Amendments

We may amend or update this Privacy Policy from time to time and all information will be governed by our most recent Privacy Policy.

  1. Third Party Rights

Notwithstanding the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction, this Privacy Policy is personal to and is made solely for the benefit of the parties to it and shall not create or give any rights to or purport to confer any benefits on any third parties whatsoever.  The application of the Contracts (Righ ts of Third Parties) Ordinance and/or any comparable law in any jurisdiction giving to or conferring to third parties the right to enforce any term of this Privacy Policy is expressly excluded and no terms of this Privacy Policy are, or are intended to be, enforceable by any person not being a party to it. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Privacy Policy, or any term of this Privacy Policy, are not subject to the consent of any third party.

If there is any inconsistency or conflict between the English and Chinese versions (if any) of this Statement, the English version shall prevail.

Swire Coca-Cola Limited T/A Swire Coca-Cola HK
太古可口可樂有限公司 營業名稱為太古可口可樂香港